FAQ – Frequently Asked Questions
HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?
Your order is shipped within 2 to 3 days. The average delivery time is 5 to 21 business days worldwide.
WHERE DO WE SHIP TO AND WHAT ARE THE SHIPPING FEES?
We ship worldwide. Shipping is FREE for all orders.
WHERE ARE YOU BASED?
Our company is based in Canada.
WHO DELIVERS MY ITEM?
Your items are delivered by your local postal service.
WHAT ARE THE DELIVERY HOURS?
Items are delivered according to the opening hours of your local post office.
WHAT HAPPENS IF NO ONE IS HOME?
If your item is small enough, it will be delivered directly to your mailbox. Otherwise, your package will be left at your local post office for you to pick up.
I MADE A MISTAKE IN THE ADDRESS, WHAT SHOULD I DO?
If your order has not yet been shipped, contact us immediately, and we will update your information. However, once the order has been shipped, we cannot change the address.
IS YOUR SITE SECURE?
Yes, our site is 100% secure. All pages are protected by HTTPS (indicated by a small green padlock next to the URL). Additionally, we use the secure payment services of Stripe and PayPal.
WHAT PAYMENT METHODS DO YOU ACCEPT?
You can pay by credit card or via PayPal. We do not accept bank checks, bank transfers, or cash on delivery.
WHAT IF I AM NOT SATISFIED WITH MY PRODUCT?
We offer a "100% satisfaction or money-back guarantee." If for any reason the product does not meet your expectations, you can return it within 14 days of receiving it for a full refund. Return shipping costs are at your expense, and you must provide proof of shipment.
DO YOU HAVE ANY OTHER QUESTIONS?
If you have any further questions, feel free to contact us by email at contact@bellviano.com.