Refund Policy

Return Policy – Bellviano.com (Canada)

At Bellviano, customer satisfaction is our top priority. If a product does not meet your expectations or arrives with a defect, you have the option to return it within 30 days of receiving your order.

Here are the details of our return policy:

  1. Return Period : You have 30 days from the date you receive your order to notify us of your intent to return a product. After this period, returns will no longer be accepted.

  2. Eligible Products : All items purchased on Bellviano.com, including related accessories, are eligible for return, except for customized products or items marked as non-returnable due to hygiene or safety reasons.

  3. Circumstances for Refund

    Change of Mind : If you change your mind after receiving the product, you may return it within 30 days. The items must be unused, undamaged, and in their original packaging.

    Defective/Damaged Items : If a product is defective or breaks within 30 days of receipt, please contact us to arrange a replacement or refund.

    Damaged on Arrival : If a product arrives damaged, please contact us within 30 days for a replacement or refund.

    Incorrect Product : If you receive the wrong product, please contact us within 30 days for a replacement or refund.

    Product Not Received : If your product has not arrived within 30 days of the expected delivery date, please contact us.

    Order Cancellation After Purchase : If you wish to cancel your order after placing it, please contact us as soon as possible. We will do our best to stop the shipment, but if the item has already been shipped, you will need to return it for a refund. Return shipping costs are the customer's responsibility unless the product is defective, damaged on arrival, incorrect, or if the issue is due to our shipping error. We recommend using a tracked shipping service to ensure the return is secure.

    Return Process: To initiate a return, please contact us by email at contact@bellviano.com, providing the following information: order number, product name, reason for return, and your contact details. We will provide you with specific return instructions and the return address.

    Return Shipping Fees: Return shipping costs are the customer's responsibility unless the product is defective or the return is due to our shipping error. We recommend using a tracked shipping service to ensure the safety of your return.

    Refund: Once we receive the returned product and verify its condition, we will issue a full refund, including the original shipping costs, within a reasonable timeframe. The refund will be made using the original payment method used at the time of purchase.

    Exceptions: In exceptional cases, such as products damaged during shipping or shipping errors, we may offer a replacement instead of a refund. We will assess each situation on a case-by-case basis to find a satisfactory resolution.

    4.Additional Notes: Please note that this 30-day return policy is subject to our specific terms of sale. We encourage you to review them on our website for full details.

    • Return Request Acknowledgment: Once we receive your return request, our team will respond within 24 hours with specific instructions on how to return the product.
    • Delivery Time: The time it takes for the product to reach us depends on the shipping service you choose. In general, it may take between 3 to 7 business days.

    • Product Inspection : Once we receive your product, we will carry out an inspection, which may take up to 48 hours. We will verify the condition of the product and its compliance with our return policy.

                     Refund Processing :
                    If everything is in order, we will process the refund immediately. The refund processing time depends on the payment method used during the initial purchase. For credit or debit cards, it may take between 5 to 10 business days for the amount to appear in your account.

Refund Method: How will the customer receive their refund ?

We process refunds using the same payment method that was used for the initial purchase.
This means that if you paid by credit card, the refund will be credited to that same card. If you used an online payment service, the refund will be issued to that same service.

Returned items must be in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be resold as new, and must be accompanied by the purchase invoice.

If a customer wishes to return a product, they must contact us by email at contact@pilouplush.com within 30 days of receiving the order.
The customer must provide the following information:

  • Full Name
  • Address
  • Phone Number
  • Email Address
  • Order Number
  • Product Name to Return